This page is for Ulan: the Ulan app on the App Store and Google Play, and the website at https://app.ulan.uz. Ulan is run by ULAN AGENCY LLC. For everything else about your data, see our Privacy Policy.
1. Delete your Ulan account
- Creators: in the Ulan app or on the web at app.ulan.uz, open Profile → Delete account and confirm. Your account is deleted at once. This cannot be undone
- Brands: email privacy@ulan.uz from the email address of your account, and we will remove the account
- Can't sign in? Email privacy@ulan.uz with the phone number or email address of your account. We will check that the account is yours, delete it, and reply within 30 days
2. Remove your Instagram data
If you connected Instagram, you can remove the data Ulan gets from it in any of these ways:
- In Ulan: on the web, open Profile → Instagram → Disconnect
- In Instagram: open Settings → Apps and websites (in the Instagram app: Settings and activity → Website permissions → Apps and websites) and remove Ulan. Meta tells us, and we delete the same data
- Delete your Ulan account, as described above
- By email: write to privacy@ulan.uz and ask us to delete your Instagram data. We will check that the account is yours, delete the data, and reply within 30 days
Each of these deletes your Instagram access token, the Instagram profile we stored (username, name, photo, counts, and bio), the statistics of your posts, and your account insights (your audience: the age, gender, cities, and countries of your followers and engaged accounts; and your account's 30-day totals): at once in Ulan, in Instagram, or when you delete your account, and within 30 days of an emailed request. Your Instagram username and follower count leave your Ulan profile, brands no longer see your audience summary, and they no longer see the statistics of your posts on their orders.
If you connect a different Instagram account, we delete the post statistics and account insights of the previous one.
3. What is deleted and what is kept
When you delete a creator account, we delete at once:
- your name, phone number, email address, profile photo, and Telegram link
- your profile: bio, date of birth, gender, city, address and map pin, social links, languages, content types, and categories
- your portfolio videos
- your Instagram connection and its data, including your post statistics and account insights
- your sign-in sessions, your devices for push notifications, and the record of emails we sent you
Your pending applications are withdrawn, and orders still in progress are cancelled; their brands are told. The phone number can be used to sign up again.
What we keep: the orders you delivered or completed, with their videos, chat messages, reviews, and the post links you sent, without your name, phone number, or email address. Brands rely on them as their records; on these orders you appear as "Deleted creator". We also keep, in the same way, your past applications with the messages you sent with them, orders that were cancelled with their chats, and our team's records about the account (notes, moderation decisions, and the log of changes), for as long as that history is needed. Our team's conversations with its AI assistant, which can still mention you by name, and the list of who received an email our team sent by hand, with the address each email went to, are kept for as long as that history is needed too. If you disconnect Instagram but keep your account, an Instagram photo that became your Ulan profile photo stays until you change it.
When a brand account is removed, we delete the account holder's name, email address, phone number, photo, and password, and the brand's profile, products, and team. The brand's name, its past orders, reviews, and chat messages stay, because creators rely on that history too, and so do our team's records about the account, as described above. Our record of the emails we sent, including the address they went to, is kept for 90 days, or up to a year if our team sets a longer period; the list of who received an email our team sent by hand is kept as described above.
If something cannot be deleted at once (for example, a copy in a backup), we keep it isolated from any use until it can be deleted. How long we keep what stays is set out in section 6 of our Privacy Policy: typically up to one year after deletion, unless the law requires longer.
4. Contact us
For any question about deleting your data, or to send a deletion request, contact us at:
ULAN AGENCY LLC
(Trade Name: Ulan)
Address: Iftixor MFY, Iftixor ko'chasi, 1-uy, Tashkent, Tashkent
100057, Uzbekistan
Email:
privacy@ulan.uz
Phone:
+998 99 759 00 77